1. What size do I need for my hood? How can I make this determination myself?
WALL MOUNT COPPER HOODS must be the same width OR greater than your cooktop, no exceptions! The custom metal range hood should be ideally about 33″ above your cooktop. It is recommended to leave a clearance of 30 to 36 inches between the bottom of the range hood and the stovetop to ensure optimal performance.
ISLAND HOODS are typically 36″ off the cooktop and WIDER than the cooktop by 3″ on both sides.
2. What range hood styles do you provide?
We offer a wide variety of custom range hood styles to suit different kitchen layouts and design preferences, including:
WALL MOUNT COPPER RANGE HOOD:Finished on 3 sides and mounted to the wall directly above your range.
ISLAND MOUNT COPPER RANGE HOOD:Finished on 4 sides and hanging from the ceiling above the island.
UNDER-CABINET MOUNT COPPER RANGE HOOD: Attached to the underside of the cabinet above your cooking area.
Classic Curved Range Hoods (Most Popular Choice): A timeless curved design and our most popular style, perfectly suited for modern, traditional, transitional, contemporary, and classic kitchen spaces.
Slope rectangular kitchen hoods: Slope Rectangular Kitchen Hoods: Sleek sloped lines, ideal for fitting between or under cabinets, making them a popular choice for modern, contemporary, minimalist, and transitional kitchen designs.
Box Style Hoods: Clean-lined modern designs with sleek geometric shapes, most selected for modern and industrial kitchen.
Bell Hood: Elegant curved silhouettes for classic or traditional kitchens.
Pyramid / Tapered Hoods: Contemporary sloped designs with a bold architectural look.
Custom Decorative Styles are available: Including apron-front, ribbed, strap-detailed, crown molding, hammered, and mixed-metal designs.
All of our hoods can also be customized in materials such as stainless steel, brass, copper, zinc and color finishes to match your kitchen perfectly.
3. What materials are used in your hoods or sinks?
We provide solid metal materials for all of our custom range hoods including stainless steel, brass, copper, zinc ect. materials. Our stainless steel range hoods are crafted from heavy-duty 16-gauge stainless steel sheets.
All of the copper range hoods are made from 14-16 gauge 99.9% pure copper sheet with NO lead.Unlike other company,we only use newly mined copper instead recycled copper. They are handmade by skilled artisans at our workshop,so each item is unique.
4. Can I customize the hood size?
Of course, we can customized the hood size to perfectly fit your kitchen space. Just provide us with the dimensions (wide x height) for a custom sized hood. Contact us for free design consulation: info@rangehoodmaster.com.
5. When I change the color or material, your hood image on the website won't change?
Yes, it won't change as all the range hoods shown on our website are real-life images with no additional editing to truly reflect its high quality. You can go ahead and place your order online. Once we receive your order, we'll provide you with the rendering or preview artwork based on your selected color scheme. The finish and design can still be adjusted during the drawing approval stage.
6. I want a hood with a crown& apron that isn't listed. Can you do it?
Of course!Send us images of crown& apron you like and we will try our best to make a great custom hood.
7. Do your custom hoods come with blower inserts?
We also offer blower insert for the range hood, just select from the ventilation options for the fan type you need.
8. Are you able to design a range hood that fits a vaulted or sloped ceiling?
Yes, please just provide us with your roof pitch, and we will design the range hood to fit it.
9. If I have already built a custom hood for my kitchen, can I purchase hood insert only?
Of course,we offer a variety of stainless steel hood liners that come in size 30”-60” with CFM ranging between 610 to 1260CFM.
10. How can I determine the CFM I need for my kitchen?
There is a well known understanding that you should have a minimum of 1cfm to every 100BTUs or BTU equivalent. You can add up all the burner BTUs on your cook top and divide that number by 100 to determine your vent strength(CFM).
12. Do you offer ducted hood fan under 400 CFM to meet our local code requirement.
Yes, we offered ducted hood ventilation under 400 CFM to meet your local code requirement, you can just select the 390 CFM ductless vent options, and leave order notes. We'll then change it to 390 CFM ducted fan for you accordingly.
13. How do I care for my copper sink and copper hood?
Caring for your Copper Sink and or your Copper Range Hood is super easy. All you need is a standard dish soap, warm water, and a soft kitchen sponge. All surfaces will eventually accumulate some type of grime, dust, or build up. The dish soap and warm water will sanitize the surface physically and visually while the soft sponge will keep the surface from being scratched. Never use steel wool or a copper cleaner. The steel wool will mar the surface and the copper cleaner will strip the copper to a brand new penny look.
14. How do I pay for my order?
We accept most credit and debit cards, including MasterCard, Visa, American Express and Discover etc. If the credit card payment fails after passing a verification, you can try to pay with Apple Pay or PayPal, which also accept credit cards. Also we can support check payment, ACH or wire transfer payment.
15. Can I get a sample?
You order the sample finish you want online directly: stainless steel hood samples, copper finish samples and zinc samples. We offer a free sample pack to help you check the quality and determine what patina and texture you want, and refund you the sample charge after you place the orders.
16. Can I see what my range hood/sink looks like before production?
Absolutely! We will send you a drawing approval and color & texture preview images to assure that you are satisfied with the design. Product will not be made without your approval.
17. How often should the non-ducted range hood filters be replaced?
It depends on the frequency and type of cooking that is performed. Normally, every three (3) to six (6) months is recommended for replacing the charcoal filters.
18.Will I receive a confirmation after I place my order?
Yes, when you completes an order, an email will be sent to you to confirm all the order details, including the size, price, address, etc.
19. Can I make changes after my order has been placed?
Yes, changes can be made during the drawing review stage before the design is approved. However, once you approve the final drawing, no further changes can be accepted, as all of our hoods, sinks, bathtubs, and other products are custom-made to order and cannot be easily modified after production begins. In this regards, we'll check with our workshop and you can make adjustment if the product has not been processed for production. Price difference will be charged if you want to to change it to a larger size.
20. How do I track my order?
As soon as your order has been shipped, we’ll notify you by email and provide you with the tracking information for your package once available! If you have any questions regarding the tracking, just reach out to us at info@rangehoodmaster.com.
21. What methods of delivery do you offer?
We use truck or DHL service for all standard orders.
22. How long will my order take to arrive?
In regular season, lead-time from production to delivery for customized products is about 8-12 weeks after receipt of the approved CAD drawings.
23. I want to receive my order quicker,do you offer faster shipping options?
Yes, we now offers expedited shipping options via DHL. Custom orders using expedited shipping is expected to be delivered within 5-7 weeks from drawing approval date. For in-stock products, the lead time including the delivery time is about 2-4 weeks. If you need expedited shipping,please contact us prior ordering.
24. What are the shipping costs?
All purchases made at RangeHoodMaster ship free. Expedited service is also available for an additional charge.
25. Do you ship internationally?
Yes, we are able to ship our products overseas. (outside North America)
26. What is your return policy?
You have 48 hours, from the date that you received the item, to contact us and ask for a “RGA” form (Return Goods Authorization). We will issue a RGA form via email, which can be placed on the box and will be used by the pick-up carrier.
To be eligible for a return, your item must be unused and in the same condition that you received it.Your item must be in the original packaging.
We charge a flat 20% return of the original purchase price if you return the product simply because you no longer need/want it.
27. What do I do if my order is damaged or defective?
We guarantee that at the time of shipment that your product is new,unused, undamaged .If it were to arrive damaged,contact DHL or FedEx customer service department ASAP.Once you have your customer service case number, you can submit a claim on DHL or FedEx.
28. Do I need to pay the shipping cost of returning items?
Yes, you will be responsible for shipping if the return is not a quality issue by Rangehoodmaster, and keep in mind,you will be charge a restocking fee of 30% of the original purchase price when return non-defective merchandise.
29. How long will it take to process my return?
After we have received your item and our warehouse check it in good conditions, you are expected to receive a refund within 3-5 business days.You will get the e-mail notification once the refund has been processed.
30. Which is better, ducted or ductless?
Range hoods should be ducted to the outside of the home. While duct-free filters trap some of the grease and odors from normal cooking, the humidity, smoke and heat will all be re-circulated back into the home. If the duct-free filters are not regularly replaced, eventually the grease and odor catching effect will no longer protect your home from impurities.
High BTU gas cooking equipment should always be ducted to the outside of the home. If this is impossible, high performance convertible hoods and filters are available in some models.
31. How much CFM do I need for my Range or Cook Top?
For high output gas ranges or cook tops, the minimum rate of 100 CFM of ventilation per 10,000 BTU is recommended.
32. What is CFM for a range hood?
CFM stands for Cubic Feet per Minute. It is a unit of measurement used to describe the volume of airflow delivered by a fan, blower, or other types of air-moving equipment. CFM represents the amount of air that passes through a given area in one minute. It is commonly used in HVAC (Heating, Ventilation, and Air Conditioning) systems to specify the air handling capacity of equipment such as air conditioners, heaters, and exhaust fans. The higher the CFM rating of a fan or blower, the more air it can move through a given space.
33. Will my hood or sink change color over time?
No, Rangehoodmaster copper products will not oxidize. All our copper products have a clear coat baked onto the hood or sink to preserve the color. Please contact us at info@rangehoodmaster.com if you need any further assistance.
34. Will the brass accents on the range hood tarnish over time?
No, while normal wear may occur with use, the finish will not tarnish or rust under normal conditions. Our brass range hoods are coated with a clear lacquer that helps prevent oxidation and corrosion.
35. Do you ship to Texas?
We offer free standard shipping across the U.S., including Texas, California, Florida, New Jersey etc. and cities such as Dallas, Houston, Austin, Los Angeles, San Francisco, Miami, Palm Beach, Naples, New York City, Seattle, Chicago etc.
36. Are your custom range hoods suitable for mountain homes in Colorado / Utah?
Yes, our custom range hoods are well suited for mountain homes in Colorado, Utah, and other high-altitude regions, provided they are configured correctly for those environments.
37. Have you worked with any installers in Florida area?
Sorry, we don't have installers in this areas. However, no worry, our range hoods are easy to install. Your professional contractors or a local installers will be able to assist with this. We'll attach the installation manual with the shipment package, and also videos for you after we ship out your hood.
Simplified Installation method: mount the range hood to the wall directly with molly screws first, then connect the duct, wires to the vents insert, and assemble the insert to the range hood from both sides by screws.